Now Hiring - Client Services Manager in Holt, MI

ORGANIZATIONAL BACKGROUND

Fibertec, a Metiri Group ([please apply online] business, is a diversified, Michigan-based environmental service laboratory that offers sampling, analytical services, and solutions to provide highest caliber service experience. Our analyses help determine whether contaminants have spread to surrounding properties and provide data on the effectiveness of cleanup programs. EOE, ADA Compliant.

Persons of color and LGBTQ persons are encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, age, sex, gender identity, gender expression, national origin, sexual orientation, or disability in its procedures and policies.

Our Client Services team is primed for growth and we are looking for a Client Account Manager to join our team. This position will specialize in growing, maintaining, and cultivating relationships with current and future clients.

Essential Duties and responsibilities:

· Verify all new work has been reviewed to ensure that the laboratory has the appropriate facilities and resources before commencing such work.

· Attends Client on-boarding meetings, facilitates sample pick-up and delivery of reports and bottles as needed.

· Solicits client feedback to improve service.

· Monitors work-in-progress and notifies clients of delays or problems. Communicate any recurring problems forward to senior management and work with the management team on problem resolution.

· Coordinate with and provide staff members with all appropriate documentation, reports, data, etc. to successfully execute projects.

· Responds to requests, questions and complaints concerning billing or services rendered, referring complaints to designated leadership for investigation. Communicates project related client issues and complaints and proposes improvements. Update Client feedback logs.

· Document deviations from the project plan and reporting them to the Lab Ops Director and QA Officer.

· Ensure that team members clearly understand their duties and responsibilities for the project and client needs.

· Routinely review, create, and aid in data entry to the Laboratory Information Management System (LIMS), and ensure reporting meets Client specific requirements for reporting limits (RL), report type, and electronic deliverable format.

· Demonstrates attention to details, accuracy and thoroughness.

· Review and authorize final reports. Verify that appropriate methodologies are followed as documented in the project plan.

· Ability to manage difficult or emotional situations while continuing to perform duties efficiently and professionally.

· Monitors compliance reports and initiates retesting or re-sampling when necessary.

· Arrange delivery of subcontracted samples to contract lab, including communication of proper analysis methods, limits, and due dates. Review and enter subcontract results into the LIMS system to ensure proper reporting.

· Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills by staying up to date with project regulations and requirements, including participation in association webinars, seminars, and presentations.

Required Skills/Abilities/Knowledge

· Excellent communication skills, both verbally and written

· Knowledge of project management frameworks and best practices

· Strong critical thinking and problem-solving skills

· Capable of managing, mentoring, and coaching team members as necessary

Education/Experience

· High school diploma (or equivalent) required

· Bachelor’s degree, preferred

· Minimum of one (1) year in a production laboratory setting, preferred

· Minimum of three (3) years of leadership experience, preferred

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Application Question(s):

• How are your previous experiences relevant to this role?
• What is your preferred email address?
• What is your target salary range?

Experience:

• client service: 1 year (Preferred)

Work Location: In person